A Hotel Receptionist is often the first person guests interact with when they enter a hotel. Hotel Receptionists greet guests, handle room reservations and transfer incoming phone calls to guests’ rooms and suites. They assign room keys and key cards to incoming guests, as well as log the keys and coordinate room numbers in the hotel’s database. In smaller hotels and establishments with limited staff, Hotel Receptionist job duties may also include preparing the hotel’s self-serve continental breakfast area, providing guests with fresh towels and linens and ensuring the hotel lobby remains clean and orderly.
Que fait un Hotel Receptionist ?
A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.
Responsabilités
Un Hotel Receptionist doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Hotel Receptionist doit être capable d'exécuter :
Answering incoming telephone calls from prospective and existing guests
Assisting guests with hotel reservations
Assigning rooms and suites to guests
Processing credit card transactions for lodging, room service and other hotel costs
Transferring phone calls to guest rooms
Providing guests with wake-up phone calls
Compétences requises
Un Hotel Receptionist compétitif aura certaines compétences et qualifications, notamment :
General computer knowledge
Pleasant demeanor when interacting with hotel guests
Good communication skills
Organizational skills
Ability to multitask
Willingness to learn hotel computer system/software
Offres similaires
Si vous recrutez pour des postes liés à un Hotel Receptionist, consultez nos descriptions de poste pour des rôles similaires :
