Greeters work in a variety of settings that include grocery and retail stores, fine dining establishments, banks and auto dealerships. They’re responsible for ensuring that all incoming visitors are greeted in a friendly, professional manner, and they assist with seating, handle customer inquiries and direct customers to specific areas of supermarkets and shopping malls. A Greeter is the first person that customers and guests see when entering an establishment, and they’re often assigned a variety of tasks that may include greeting guests and customers at front entrances, conducting tours of hotels and answering inquiries about products and services.
Que fait un Greeter ?
A Greeter, or Host/Hostess Greeter, is responsible for welcoming guests, customers and visitors as they enter various establishments. Their duties include directing patrons to their seats, directing customers to products in grocery stores and retail establishments and advising customers on store promotions.
Responsabilités
Un Greeter doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Greeter doit être capable d'exécuter :
Holding doors open for incoming guests
Directing customer complaints to upper management and supervisory personnel
Handing out promotional materials and coupons to customers as they enter retail establishments or grocery stores
Offering free samples to incoming customers
Ensuring all entering guests meet security requirements when applicable
Compétences requises
Un Greeter compétitif aura certaines compétences et qualifications, notamment :
Good interpersonal skills
Customer service skills
Strong communication skills
Ability to sit or stand for extended periods of time when working in entrances
Ability to exhibit empathy when dealing with upset customers
Strong multitasking skills
Offres similaires
Si vous recrutez pour des postes liés à un Greeter , consultez nos descriptions de poste pour des rôles similaires :
