Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.
Que fait un Front Desk Agent ?
Front Desk Agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.
Responsabilités
Un Front Desk Agent doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Front Desk Agent doit être capable d'exécuter :
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events such as weddings and business conferences
Compétences requises
Un Front Desk Agent compétitif aura certaines compétences et qualifications, notamment :
High school diploma or GED
At least two years of customer service experience
One year of front desk experience in the hospitality industry
Availability to work shifts, including evenings, weekends and holidays
Familiarity with resort check-in software
Friendly and welcoming demeanor
Offres similaires
Si vous recrutez pour des postes liés à un Front Desk Agent, consultez nos descriptions de poste pour des rôles similaires :
