A Financial Services Representative plays an important role in the success of a financial institution. They typically serve as the frontline sales associate, recommending and opening new deposit and lending accounts for customers. By spotting sales opportunities and effectively selling products and services, Financial Services Representatives contribute to the growth of financial institutions’ total deposits on hand and loan fee and interest revenue. In addition, Financial Services Representative job duties often include customer service tasks that, when executed proficiently, can increase customer satisfaction and aid in customer retention.
Que fait un Financial Services Representative ?
A Financial Services Representative, or FSR, sells banking and investment products to customers. They uncover clients’ financial goals, recommend products that match their needs and provide customer service when questions or issues arise.
Responsabilités
Un Financial Services Representative doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Financial Services Representative doit être capable d'exécuter :
Asking questions to gain an understanding of the client’s current financial situation and short- and long-term financial goals
Suggesting checking and savings accounts, loans, certificates of deposit, credit cards and other products and services that fit clients’ needs
Explaining the features and benefits of recommended products
Gathering client information and completing paperwork to open new accounts
Handling inquiries about account balances, payments due and other concerns
Researching errors and issues with accounts
Compétences requises
Un Financial Services Representative compétitif aura certaines compétences et qualifications, notamment :
Proven ability to identify sales opportunities and manage objections
Data entry skills to input customer information accurately
Oral communication skills to explain complex financial concepts in an easy-to-understand manner
Interview skills to ask probing questions to determine customer needs
Multitasking and organizational skills to assist multiple clients with a variety of needs each day
Customer service skills to positively interact with customers who may be angry or distressed
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Si vous recrutez pour des postes liés à un Financial Services Representative, consultez nos descriptions de poste pour des rôles similaires :
