Desktop Support Specialists work in the information technology department of a company assisting customers in resolving their software or hardware issues. They typically install new programs to increase the efficiency and satisfaction of customers. Many Desktop Support Specialists answer phone calls or use online chat systems to determine a customer’s technical issue, then they provide guidance for how to resolve the problem.
Que fait un Desktop Support Specialist ?
A Desktop Support Specialist, or Desktop Support Engineer, provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers.
Responsabilités
Un Desktop Support Specialist doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Desktop Support Specialist doit être capable d'exécuter :
Provide direct service for IT networks as well as customer service to users inside and outside the company
Maintain a work log of job tickets and maintenance tasks
Forward daily inspections to prevent or solve system malfunctions
Stay updated on new developments in, and analyze reviews of, computing technologies
Supervise the logging of network conditions and requirements
Compétences requises
Un Desktop Support Specialist compétitif aura certaines compétences et qualifications, notamment :
Knowledge of computer software, operating systems, hardware and networking
Experience with software as a service (SaaS) and other software hosting protocols
Excellent verbal and written communication skills
Good problem-solving and critical-thinking skills
Experienced in providing professional and courteous customer service
Offres similaires
Si vous recrutez pour des postes liés à un Desktop Support Specialist, consultez nos descriptions de poste pour des rôles similaires :
