Concierges generally work at hotels and resorts but can also be employed at upscale office buildings and apartment complexes to serve as a Receptionist and assistant to guests. Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. They maintain relationships with local businesses and travel agencies to develop partnerships that can benefits their clients.
Que fait un Concierge ?
A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.
Responsabilités
Un Concierge doit être capable de remplir diverses fonctions et responsabilités. Voici quelques fonctions et responsabilités qu'un Concierge doit être capable d'exécuter :
Maintain updated knowledge of assets specific to the company’s needs.
Greet guests and confirm reservations.
Provide excellent customer service and attention to detail.
Maintain positive ongoing relationships.
Maintain high ethical standards and professionalism.
Multitask and prioritize as necessary to meet customer needs.
Compétences requises
Un Concierge compétitif aura certaines compétences et qualifications, notamment :
Excellent office and computer skills
Ability to provide professional communication in all environments
Strong organizational, communication and verbal skills
In-depth understanding of essential hospitality standards and company policies
Proven skill in developing relations with guests, vendors and internal departments
Time management and resource management
Offres similaires
Si vous recrutez pour des postes liés à un Concierge, consultez nos descriptions de poste pour des rôles similaires :
