A Debt Collector work with customers to collect their outstanding debts to an organization. Their duties include organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers.
A Debt Collector باید بتواند وظایف و مسئولیتهای مختلفی را انجام دهد. موارد زیر برخی از وظایف و مسئولیتهایی است که یک Debt Collector باید بتواند انجام دهد:
- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies in payments or accounts.
نام رقابتی دارای مهارتها و صلاحیتهای خاصی است، از جمله:
- Office and database software skills
- Negotiation and conflict resolution skills
- Speaking and listening skills
- Multi-tasking and time management skills
- Prioritization skills
- Knowledge of relevant legal requirements
