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Case Manager

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Case Managers typically work for government agencies or hospitals to help people across a variety of age groups with mental and physical conditions. They act as an advocate for their client’s health and make sure they receive the right care for their situation. Their job is to work with healthcare professionals like Doctors and Nurses to come up with a treatment plan that best fits their client’s needs. They also arrange transitional plans for clients to continue receiving excellent care after being discharged from the hospital. Transitional plans ensure that clients continue to improve even without the constant care provided in a hospital setting.
یک Case Manager چه می کند؟
A Case Manager, or Social Service Assistant, is responsible for helping those with chronic illness, mental health issues or life-altering conditions to gain access to rehabilitation programs and other community services. Their duties include meeting with clients and their families, connecting clients with professional services and maintaining consistent communication with clients to assess their wellbeing and make changes to their treatment plan as needed.
مسئولیت ها
A Case Manager باید بتواند وظایف و مسئولیت‌های مختلفی را انجام دهد. موارد زیر برخی از وظایف و مسئولیت‌هایی است که یک Case Manager باید بتواند انجام دهد:
  • Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
  • Working with clients, family and friend support networks and health care professionals to put care plans in place
  • Listening to clients’ concerns and providing counseling or intervention as required
  • Recording clients’ progress including charting referrals, home visits and other notable interactions
  • Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes
  • Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
مهارت های مورد نیاز
نام رقابتی دارای مهارت‌ها و صلاحیت‌های خاصی است، از جمله:
  • Compassionate and able to relate to different clients with various needs
  • Motivational to encourage clients to follow their care plans
  • Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
  • Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
  • Flexibility to change care plans if they are not getting the best results
  • Organization to manage several different cases at once
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