Technical Support Specialist

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Technical Support Specialists typically work for tech companies or IT firms to help users navigate company products and how to use them. They work closely with other Technical Support Specialists to solve complex hardware or software issues and respond to high call volumes. Their job is it stay up-to-date on company products and how they work in order to best help customers with their questions. They may be responsible for taking feedback from customers and relaying information about recurring issues with computer hardware or software to Product Engineers.

¿Qué hace un Technical Support Specialist?

A Technical Support Specialist , or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.

Responsabilidades

Un Technical Support Specialist debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Technical Support Specialist debe ser capaz de ejecutar:

Handling customer technical support cases through phone and email submission
Updating the company website with tech tips and brief documents
Evaluating system potential through assessing compatibility of new programs with existing programs
Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Maintaining system functionality by testing computer components
Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

Habilidades requeridas

Un Technical Support Specialist competitivo tendrá ciertas habilidades y calificaciones, incluyendo:

Network design and implementation
Exceptional vendor relationships
Outstanding knowledge of software maintenance
Excellent problem solving and analytical skills
Load balancing and scalability
Process improvement

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