A Shift Manager, or Shift Lead, is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.
Un Shift Manager debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Shift Manager debe ser capaz de ejecutar:
- Assigning team members with tasks to be completed each shift
- Setting performance metrics for team members and work with team members to ensure all metrics are met
- Properly resolving problems and troubleshooting issues as they arise without the direction of management
- Managing multiple projects as well as staff members
- Reporting to the assistant or general manager and meeting with management to review goals and metrics
- Maintaining a work environment that meets company, state and federal safety and employment guidelines
Un Shift Manager competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- 5+ years of industry experience
- 3+ years of managerial or supervisory experience
- Strong interpersonal and verbal communication skills
- Knowledge of required company software and tools
- Associate’s or bachelor’s degree in business administration or related field preferred
