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Sales Representative
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Sales Representatives typically work for corporations across industries as members of the sales department. They work closely with other Sales Representatives to follow up on leads, answer customer questions and meet sales quotas. Their job is to maintain relationships with customers or business partners to inform them of new products or services, discounts or product recalls. They may also be responsible for helping customers process payments for products or services over the phone or administer refunds.
A Sales Representative, or Salesperson, is responsible for using their knowledge of company products or services to connect with consumers and generate sales for their employer. Their duties include developing sales pitches to sell products or services, making cold calls to sales leads or taking calls from prospective customers and maintaining documentation of their sales like invoices or client contracts.
Un Sales Representative debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Sales Representative debe ser capaz de ejecutar:
- Be knowledgeable about the product
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Negotiate prices and terms and prepare sales agreements
- Maintain contact lists and follow up with customers to continue relationships
Un Sales Representative competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Interpersonal skills to work with a wide variety of people each day, build relationships and network
- Communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Physical endurance, as Sales Representatives may need to be on their feet for long hours, spend a lot of time traveling between locations and carry heavy products
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