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Medical Secretary
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Medical Secretaries are employed by medical offices to represent other medical staff at the front desk and facilitate interactions with patients. Their role is to welcome incoming patients and guide them through the process of booking an appointment or checking in to meet with a Doctor or Nurse. Medical Secretaries perform basic clerical tasks like organizing medical records, preparing reports, processing paperwork, returning messages and updating patient accounts. They help with billing tasks, communicate with insurers and facilitate referrals or prescription requests. Medical Secretaries keep track of staff schedules to make sure someone is available to meet with scheduled patients.
A Medical Secretary, or Medical Administrative Assistant, is responsible for handling administrative and clerical tasks at a hospital or clinic. Their duties include accepting calls from patients and either answering their questions or directing their call, coordinating appointments for patients based on Doctor availability and processing invoices and payments.
Un Medical Secretary debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Medical Secretary debe ser capaz de ejecutar:
- Perform file system and database management
- Take messages and manage a multi-line phone to handle calls
- Process medical insurance claims and patient billing
- Schedule staff meetings
- Handle faxes and mail
- Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails
Un Medical Secretary competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- Prior experience as a Medical Secretary or similar administrative role
- Multitasking and organizational skills
- Knowledge of medical coding, medical office procedures, regulations and medical terminology
- Patience and discretion
- Familiarity with the basics of bookkeeping
- Experience working with EHRs, databases and word processing and spreadsheet software
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