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Medical Office Assistant
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Medical Office Assistants work in the front desk or office area of a healthcare provider to manage communications with patients, insurers and medical staff. Their role is to keep track of patient information and organize office records to ensure that all patients get prompt care and provide the correct payment information for their accounts. Medical Office Assistants interact with patients by helping them fill out intake forms, calling to remind them about appointment times, working out payment schedules and explaining next steps to process a referral or fill a prescription. They file medical paperwork and record interactions related to each file.
A Medical Office Assistant, or Medical Secretary, is responsible for managing the administrative and clerical tasks at a medical clinic or other private healthcare practice. Their duties include responding to messages from patients, scheduling appointments according to staff availability and processing insurance claims.
Un Medical Office Assistant debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Medical Office Assistant debe ser capaz de ejecutar:
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
- Answering phone calls, creating appointments, directing the calls as required and handling all queries
- Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
- Maintaining a filing system for all patient documents and reports submitted
- Answering emails and other electronic messages as required
- Creating invoices and bills, processing insurance forms and managing vendors and contractors
Un Medical Office Assistant competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- Customer service skills and telephone etiquette
- Familiarity with medical terms and technology
- Understanding of law and ethics pertaining to medical practices
- Basic accounting and math skills
- Strong computer, data entry and office management skills
- Excellent verbal and written communication skills
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