Transport > Freight Broker
Freight Broker
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Freight Brokers play a key role in the success of any business that involves shipping products by matching clients to reputable carriers and arranging the services.
A Freight Broker helps ensure the success of logistics services and freight brokerage companies by providing exceptional service to customers. After creating an initial client profile, a Broker reviews the carriers that are a good match for their needs and solicits quotes from them. The Broker then shares these carrier quotes and provides advice to help clients make an informed choice. Once the client chooses a carrier, the Freight Broker books the shipment and then acts as a go-between to arrange the pickup. The Broker continues to track the shipment and helps facilitate the drop-off at the intended destination.
Un Freight Broker debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Freight Broker debe ser capaz de ejecutar:
- Identifying and vetting prospective carriers to build a pipeline of service providers
- Gathering information from clients to determine their shipping needs
- Obtaining shipping quotes from carriers and passing them on to clients
- Booking freight service through carriers for clients
- Monitoring the progress of shipments to ensure that goods arrive promptly and undamaged
- Updating customer management software to keep client records accurate
Un Freight Broker competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- Extensive knowledge of supply chain management
- Familiarity with logistics software, customer relationship management software and spreadsheets
- Strong problem-solving abilities to find solutions to issues that arise before, during and after shipments
- Well-honed negotiating skills to get the best possible quotes for customers
- Analytical skills to determine which carriers offer the right set of services for various clients
- Networking skills to build relationships with prospective clients and carriers
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