A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.
Un Concierge debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Concierge debe ser capaz de ejecutar:
- Maintain updated knowledge of assets specific to the company’s needs.
- Greet guests and confirm reservations.
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
Un Concierge competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- Excellent office and computer skills
- Ability to provide professional communication in all environments
- Strong organizational, communication and verbal skills
- In-depth understanding of essential hospitality standards and company policies
- Proven skill in developing relations with guests, vendors and internal departments
- Time management and resource management
