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Assistant Store Manager
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Assistant Store Managers are typically employed at retail stores that sell clothing, jewelry, gifts, tech gadgets and other consumer goods, but they can also work in the food service industry in grocery stores or specialty food and drink shops. Assistant Store Managers use their experience working in retail and their leadership skills to aid Store Managers in hiring employees, setting employee standards, taking inventory and restocking shelves. They also might be expected to fill in when the Store Manager can’t work. They often have a wider role of carrying out additional duties as necessary with the goal of improving business performance and customer satisfaction.
An Assistant Store Manager, or Assistant Manager, is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner.
Un Assistant Store Manager debe ser capaz de cumplir con varias funciones y responsabilidades. Las siguientes son algunas funciones y responsabilidades que un Assistant Store Manager debe ser capaz de ejecutar:
- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
Un Assistant Store Manager competitivo tendrá ciertas habilidades y calificaciones, incluyendo:
- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
- Presentation skills and knowledge of best visual and marketing display practices
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
- Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
- In-depth knowledge of the store’s merchandise, its exact location and its prices
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