A Porter, or Day Porter, is responsible for assisting guests in making sure they have a pleasant stay at various hospitality establishments. Their duties include answering guest questions about their facility, helping guests with their maneuver their luggage to and from their vehicle and coordinating with other staff to ensure guest safety.
A Porter should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a Porter should be able to execute:
- Assist guests and passengers, offering answers to questions and running their errands when working at hotels and motels or cruise ships.
- Carry luggage of the departing guests or travelers to the hotel’s lobby or cruise ship’s departure area.
- Ensure that travelers or guests staying at the cruise ship or hotel leave safely during an evacuation.
- Assist front desk staff with answering calls and making any necessary transfers to the appropriate people.
- Assist the customer service crew to set up any upcoming events and update any signs.
- Park guests’ vehicles in some instances and retrieve them when the need arises.
A competitive Porter will have certain skills and qualifications, including:
- The ability to lift at least 40 pounds or more
- Interpersonal skills
- Mechanical skills and knowledge to work and fix various industrial equipment
- Knowledge of how to use guest booking software platforms
- Familiarization with the essential security regulations
