Support > Personal Shopper
Personal Shopper
Remote
Personal Shoppers might work for boutiques and other retail establishments to assist customers. Some Personal Shoppers work independently and find their own clients. They provide advice and purchase recommendations by listening to customer requests and using their product knowledge. Personal Shoppers also help with placing orders and troubleshooting any issues. A successful Personal Shopper helps build relationships with customers. Personal Shoppers typically promote sales and upsell customers by recommending higher-priced items.
A Personal Shopper, or Personal Shopping Assistant, works directly with customers to help them select items that fit their needs. The duties in a Personal Shopper job description may include meeting with clients to understand what they need, selecting fitting items and helping clients decide between options.
A Personal Shopper should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a Personal Shopper should be able to execute:
- Actively listening to customers and asking questions to understand their needs
- Selecting products that match what the customer wants
- Presenting several options and explaining the benefits of each
- Recommending alternatives for discontinued products
- Providing advice on purchases or helping customers choose
- Checking product availability and ordering items
A competitive Personal Shopper will have certain skills and qualifications, including:
- An understanding of industry trends
- Familiarity with the product line
- Strong interpersonal skills, including active listening
- Basic math and budgeting skills
- Attention to detail to notice subtle differences between products
- Computer literacy and comfort using POS and inventory management systems
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