Other > Intake Coordinator
Intake Coordinator
Remote
An Intake Coordinator works with patients when they arrive at a medical facility, usually for a treatment or procedure. They handle the initial paperwork to get patients registered and admitted to the hospital or medical facility. Additionally, they ensure the facility has all the necessary patient, medical and insurance information before the patient is admitted. Intake Coordinators can also go over insurance coverage, expected costs and other questions the patient might have before receiving medical treatment. Intake Coordinators can work at any type of medical facility, primarily hospitals and specialty clinics. Some positions are remote, while others are on-site at the medical facility to meet face-to-face with patients.
An Intake Coordinator, or Intake Counselor, guides patients through the healthcare admissions process. Their duties include recording patient information, verifying health insurance and performing clerical duties.
A Intake Coordinator should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a Intake Coordinator should be able to execute:
- Greeting patients when they arrive for procedures or hospital stays
- Assisting patients with the admissions paperwork
- Entering patient information into the database
- Verifying health insurance coverage related to the procedure
- Handling complaints from patients
- Fielding calls and emails from patients and providers
A competitive Intake Coordinator will have certain skills and qualifications, including:
- Strong customer service skills with the ability to work with diverse people
- Effective organizational and time management skills
- Verbal and written communication skills
- Understanding of health insurance and various medical procedures
- Ability to use software programs and medical technology
- Ability to juggle multiple tasks in a fast-paced environment
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