CRM Manager

Remote

💻 IT

A CRM Manager serves as the link between the company and its customers to build and strengthen relationships, which ultimately helps increase sales and land repeat business. They find ways to improve the experience of and better serve customers, and they manage customer satisfaction, which sometimes includes damage control. When a client has a negative experience, the CRM Manager helps smooth things over to retain the customer. They work with various departments to help attract and retain new clients as well as improve what the company offers to customers. CRM Managers use data to analyze customer satisfaction and market research to identify the latest strategies to improve customer relationships.

What does a CRM Manager do?

Building strong relationships with customers is essential to develop customer loyalty and increase sales. To do this, the CRM Manager has several key responsibilities.

Responsibilities

A CRM Manager should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a CRM Manager should be able to execute:

Collecting and analyzing customer data
Using CRM systems to manage relationships
Developing new ways to meet customers’ needs
Handling customer complaints
Overseeing the interactions between customers and key team members, such as Customer Service Representatives
Creating and executing retention campaigns

Required Skills

A competitive CRM Manager will have certain skills and qualifications, including: