Support > Client Services Manager
Client Services Manager
Remote
Client Services Managers typically work for corporations across a variety of industries, including healthcare, manufacturing, retail and marketing, to ensure a steady stream of clients for their company. They maintain expert knowledge of new products, services or campaigns within the company to provide clients with insightful information that persuades them to renew contracts and make purchases. Their job is to coordinate with the sales, marketing and customer service departments to advocate for client needs and provide valuable information about their buying habits.
A Client Services Manager, or a Customer Services Manager, is responsible for maintaining professional relationships with clients to support company revenue and outreach. Their duties include contacting existing clients to discuss new products or services, renewing client contracts to guarantee company revenue and researching new leads to onboard clients.
A Client Services Manager should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a Client Services Manager should be able to execute:
- Provide outstanding customer service to clients
- Manage a staff of Client Services Representatives
- Enlist support from the marketing team to reach new clients
- Create and maintain a client communication platform
- Promote cross-departmental communication
A competitive Client Services Manager will have certain skills and qualifications, including:
- Strong verbal and written communication skills
- Well-versed in sales strategies and prepared to recruit new clients
- Organization skills
- Excellent management skills
- Prioritization and delegation skills
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