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Other > Team Member
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Team Member

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A Team Member is integral to the success of the daily operations within the store. They are responsible for being the first point of contact with customers, greeting them and answering their questions about products or services. The Team Member should have high energy and bring a positive attitude to the working environment to boost morale among their co-workers. A Team Member’s day-to-day responsibilities vary depending on the type of store they work in. In most cases, they are responsible for cleaning and maintaining the store to support a positive customer experience. They may also prepare food to meet the company’s standards or prepare high-quality beverages to the standard expected by customers. A part-time Team Member takes on less responsibility than a full-time Team Member, although they carry out many of the same duties. Team Members can expect to do shift work, either daytime, evening or night shifts, typically for 8 hours at a time.
What does a Team Member do?
A Team Member, or Crew Member, is an employee who supports an exceptional customer experience through the delivery of services. Top Team Member job duties include maintaining knowledge of products and services available, engaging with customers and motivating fellow team members with a positive attitude.
Responsibilities
A Team Member should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a Team Member should be able to execute:
  • Working the cash register
  • Cleaning and stocking the store
  • Preparing orders
  • Greeting and engaging with customers
  • Recommending products to meet customers’ needs
Required Skills
A competitive Team Member will have certain skills and qualifications, including:
  • Active listening
  • Friendly and social
  • Possess a valid driver’s license
  • Attention to detail and ability to follow directions/recipes closely
  • Flexibility to work multiple shift times
  • Positive attitude
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