Health > Patient Access Representative
Patient Access Representative
Remote
Patient Access Representatives work in a variety of medical settings, including clinics, hospitals and dental offices. They primarily support patients through a variety of administrative duties. The Patient Access Representative serves as the first point of contact for all patients, whether they’re physically in the office or calling to schedule an appointment. They support the rest of the medical care team, helping to streamline patient processing to improve customer satisfaction and help keep appointments on schedule.
A Patient Access Representative, or Medical Office Assistant, provides administrative support in a variety of medical settings. Their duties include clerical work, patient assistance and recordkeeping.
A Patient Access Representative should be able to fulfill various duties and responsibilities. The following are some duties and responsibilities a Patient Access Representative should be able to execute:
- Checking patients in and out when they arrive for medical appointments
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
A competitive Patient Access Representative will have certain skills and qualifications, including:
- Strong customer service skills to interact positively with patients
- Exceptional communication skills with both patients and medical care providers to relay necessary information
- Ability to juggle and prioritize multiple responsibilities and handle interruptions
- Strong organizational skills to keep patient information confidential and organized
- Problem-solving skills for scheduling conflicts, missing documentation and other issues
- Attention to detail to ensure all patient information is accurate and available
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