Often referred to as a Ward Clerk, a Unit Clerk undertakes the administrative and support tasks necessary to keep a healthcare unit running smoothly. Without a Unit Clerk, the unit could quickly become disorganized and chaotic. A Unit Clerk is responsible for maintaining patient records, handling finances, and coordinating activities. Unit Clerk job duties include everything from answering phones and directing calls to filing documents and assisting with admissions and discharge procedures. Some Unit Clerks are employed in general medical and surgical wards, where they provide support to the nursing staff. Others work in specialized units such as intensive care, labor and delivery, emergency, or pediatrics, where they thoroughly understand the procedures and protocols specific to that unit.
Was macht ein Unit Clerk?
A Unit Clerk, or Ward Clerk, is a healthcare professional that performs administrative responsibilites at medical facilities and hospitals. In addition to clerical tasks such as answering phones, they can also assistant patients with clinical support activities.
Aufgaben
Ein Unit Clerk sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Unit Clerk ausführen können sollte:
Maintaining patient records with total confidentiality and care
Handling all unit finances including petty cash and patient billing
Coordinating all unit activities, both inpatient and outpatient
Serving as a liaison between the unit and other departments within the hospital
Assisting with patient admissions and discharge procedures
Answering phones and directing calls appropriately
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Unit Clerk verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Impeccable communication skills to keep every unit member up-to-date
Excellent organizational skills to juggle multiple tasks and responsibilities
Strong attention to detail to maintain accurate patient records
The ability to work independently with little supervision
Exceptional customer service skills in greeting patients and guests
Competency with electronic record-keeping systems and office equipment
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