Restaurant managers typically work for a variety of food establishments, from fast food and casual dining to trendy bistros and fine dining destinations, to ensure that diners have a positive experience. They work closely with upper management to implement various policies related to topics such as customer service, staffing, food safety, dress codes, tips and scheduling. Staffing is often the responsibility of the Restaurant Manager with duties including recruiting, hiring, training and evaluating employees for all areas of the restaurant. They typically handle scheduling, time off and payroll for the staff.
Was macht ein Restaurant Manager?
A Restaurant Manager, or Restaurant General Manager, is responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff based on company policies, supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees.
Aufgaben
Ein Restaurant Manager sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Restaurant Manager ausführen können sollte:
Recruiting, interviewing and training staff to follow restaurant procedures
Keeping customers happy, getting their feedback on the experience and handling complaints
Organizing schedules, keeping track of employees’ hours and recording payroll data
Supervising daily shift operations, including front- and back-of-house restaurant operations
Appraising staff performance and disciplining or retraining employees to correct poor performance
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Restaurant Manager verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Previous restaurant experience
Management or supervisory experience
Customer service skills
Financial literacy
Inventory control skills
Ability to handle a fast-paced work environment
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