A Hotel Receptionist is often the first person guests interact with when they enter a hotel. Hotel Receptionists greet guests, handle room reservations and transfer incoming phone calls to guests’ rooms and suites. They assign room keys and key cards to incoming guests, as well as log the keys and coordinate room numbers in the hotel’s database. In smaller hotels and establishments with limited staff, Hotel Receptionist job duties may also include preparing the hotel’s self-serve continental breakfast area, providing guests with fresh towels and linens and ensuring the hotel lobby remains clean and orderly.
Was macht ein Hotel Receptionist?
A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.
Aufgaben
Ein Hotel Receptionist sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Hotel Receptionist ausführen können sollte:
Answering incoming telephone calls from prospective and existing guests
Assisting guests with hotel reservations
Assigning rooms and suites to guests
Processing credit card transactions for lodging, room service and other hotel costs
Transferring phone calls to guest rooms
Providing guests with wake-up phone calls
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Hotel Receptionist verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
General computer knowledge
Pleasant demeanor when interacting with hotel guests
Good communication skills
Organizational skills
Ability to multitask
Willingness to learn hotel computer system/software
Ähnliche Angebote
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