Customer Service Managers typically work for corporations across industries to ensure that customers feel supported. They work closely with other department heads to develop an understanding of their corporation’s products and services to provide better leadership to their employees’ and their effectiveness. Their job is to hire and train new customer service staff members, brainstorm ways to streamline the customer service process and host meetings with their team to answer questions or implement new department policies.
Was macht ein Customer Service Manager?
A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
Aufgaben
Ein Customer Service Manager sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Customer Service Manager ausführen können sollte:
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Customer Service Manager verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Leadership skills
Written and verbal communication skills
Problem-solving skills
Negotiation skills
Patience, compassion and empathy
A passion for customer satisfaction
Ähnliche Angebote
Wenn Sie für Positionen im Zusammenhang mit Customer Service Manager rekrutieren, sehen Sie sich unsere Stellenbeschreibungen für ähnliche Rollen an:
