Courtesy Clerks work in a grocery or retail store providing a great customer service experience and positive shopping environment to customers. They keep all areas of the store tidy by sweeping, mopping and scrubbing areas like bathrooms, grocery carts and store shelves. Courtesy Clerks are expected to have extensive knowledge about the store’s products to provide specific and helpful answers to customers. They may also act as cashiers and perform price checks on certain items.
Was macht ein Courtesy Clerk?
A Courtesy Clerk, or Bagger, is responsible for ensuring customers have a positive shopping experience. Their duties include checking out and bagging items, carrying purchased goods to customers’ cars and keeping the store tidy, clean and organized.
Aufgaben
Ein Courtesy Clerk sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Courtesy Clerk ausführen können sollte:
Greet and welcome the customer in a polite and friendly manner.
Monitor the supply of bags at cash registers and replenish as needed.
Move misplaced items to their correct place and tidy shelves.
Gather returned items from customer service or check-out counters and return to their appropriate places.
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Courtesy Clerk verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Excellent oral communication skills for listening to questions and responding appropriately.
Stamina and strength to walk and stand for extended periods of time.
Knowledge of store layout and product location on the sales floor.
Basic math and literacy skills for such tasks as counting items and reading labels.
Good customer service skills.
Persuasive and warm personality for guiding customers in choosing products to purchase.
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