Concierges generally work at hotels and resorts but can also be employed at upscale office buildings and apartment complexes to serve as a Receptionist and assistant to guests. Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. They maintain relationships with local businesses and travel agencies to develop partnerships that can benefits their clients.
Was macht ein Concierge?
A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.
Aufgaben
Ein Concierge sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Concierge ausführen können sollte:
Maintain updated knowledge of assets specific to the company’s needs.
Greet guests and confirm reservations.
Provide excellent customer service and attention to detail.
Maintain positive ongoing relationships.
Maintain high ethical standards and professionalism.
Multitask and prioritize as necessary to meet customer needs.
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Concierge verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Excellent office and computer skills
Ability to provide professional communication in all environments
Strong organizational, communication and verbal skills
In-depth understanding of essential hospitality standards and company policies
Proven skill in developing relations with guests, vendors and internal departments
Time management and resource management
Ähnliche Angebote
Wenn Sie für Positionen im Zusammenhang mit Concierge rekrutieren, sehen Sie sich unsere Stellenbeschreibungen für ähnliche Rollen an:
