Case Managers typically work for government agencies or hospitals to help people across a variety of age groups with mental and physical conditions. They act as an advocate for their client’s health and make sure they receive the right care for their situation. Their job is to work with healthcare professionals like Doctors and Nurses to come up with a treatment plan that best fits their client’s needs. They also arrange transitional plans for clients to continue receiving excellent care after being discharged from the hospital. Transitional plans ensure that clients continue to improve even without the constant care provided in a hospital setting.
Was macht ein Case Manager?
A Case Manager, or Social Service Assistant, is responsible for helping those with chronic illness, mental health issues or life-altering conditions to gain access to rehabilitation programs and other community services. Their duties include meeting with clients and their families, connecting clients with professional services and maintaining consistent communication with clients to assess their wellbeing and make changes to their treatment plan as needed.
Aufgaben
Ein Case Manager sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Case Manager ausführen können sollte:
Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
Working with clients, family and friend support networks and health care professionals to put care plans in place
Listening to clients’ concerns and providing counseling or intervention as required
Recording clients’ progress including charting referrals, home visits and other notable interactions
Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes
Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Case Manager verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Compassionate and able to relate to different clients with various needs
Motivational to encourage clients to follow their care plans
Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
Flexibility to change care plans if they are not getting the best results
Organization to manage several different cases at once
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