A Carhop is responsible for attending to guests and ensuring their satisfaction throughout their meal. As the primary point of contact for guests, a Carhop will primarily determine the experience guests have during their visit to the eating establishment. For this reason, a Carhop’s primary responsibility is to provide excellent customer service at all times. A Carhop’s day-to-day responsibilities might include attending to guests, cleaning outdoor eating areas and emptying trash cans. Depending on the establishment, a Carhop may also perform their responsibilities on roller skates.
Was macht ein Carhop?
A Carhop, or Steward, is responsible for serving food and drinks to guests who remain in their vehicles rather than come into a restaurant. Their duties include taking orders, serving food and ensuring guests have a positive dining experience.
Aufgaben
Ein Carhop sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Carhop ausführen können sollte:
Accurately take orders
Ensure all food and drink meet company standards
Deliver food to guests who remain in their vehicles for their meals
Process credit card payments
Provide excellent customer service throughout a guest’s meal
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Carhop verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Excellent organizational skills
Customer service skills
Basic understanding of math
Understanding of food safety and allergens
Understanding of restaurant sanitary practices
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