An automotive service writer serves as the liaison between a technician team and customers. Automotive service writer job duties and responsibilities ensure that customers receive the best possible service and that technicians can focus on making necessary repairs. They handle everything from obtaining initial information from the customer to determining and communicating repair costs. In addition, they act as an advocate for customers, helping to eliminate unnecessary delays. Should complaints arise, the automotive service writer works to resolve them.
Was macht ein Automotive Service Writer?
A thorough automotive service writer job description should outline the skills and qualifications needed to perform their job duties and responsibilities well.
Aufgaben
Ein Automotive Service Writer sollte in der Lage sein, verschiedene Aufgaben und Verantwortlichkeiten zu erfüllen. Im Folgenden sind einige Aufgaben und Verantwortlichkeiten aufgeführt, die ein Automotive Service Writer ausführen können sollte:
Promptly greeting customers who walk into the shop
Listening to customers describe auto problems
Asking follow-up questions to help diagnose issues
Entering customer information into a database
Tracking the progress of each job
Compiling work estimates and communicating them to the customer
Answering customers’ questions regarding the nature of repairs and their costs
Billing the customer or accepting payment when the job is complete
Benötigte Fähigkeiten
Ein wettbewerbsfähiger Automotive Service Writer verfügt über bestimmte Fähigkeiten und Qualifikationen, darunter:
Strong listening skills to gather information from customers
Effective interviewing skills to ask follow-up questions
Thorough knowledge of automobiles to gather information and discuss vehicles with authority
Verbal communication skills to explain complex technical problems in simple terms
Familiarity with database software used for entering customer information
Arithmetic ability to calculate the total cost of parts and labor when creating estimates
Organizational skills to keep track of multiple jobs and manage estimates and other paperwork
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