Service Writers typically work for the automotive services industry in car dealerships or repair shops, but they also commonly work in the industrial or manufacturing industries. Their job is to act as a liaison between customers and service staff and ultimately advocate for customer needs. They may also be responsible for handling customer paperwork and maintaining accurate customer records.
Hvad gør en -NAVN-?
A Service Writer, or Automotive Service Writer, is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections and processing customer transactions upon completion of their vehicle repairs.
Ansvar
Et Service Writer bør være i stand til at udføre forskellige pligter og ansvar. Følgende er nogle pligter og ansvarsområder en Service Writer bør kunne udføre:
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company’s products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Nødvendige færdigheder
En konkurrencedygtig Service Writer vil have visse færdigheder og kvalifikationer, herunder:
High school diploma or equivalent
Excellent customer service skills
Patient disposition and ability to resolve conflicts
Problem-solving and listening skills
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems
Lignende tilbud
Hvis du rekrutterer til stillinger relateret til et Service Writer, se vores jobbeskrivelser for lignende roller:
