Medical Receptionists are employed at hospitals and clinics to facilitate communication and recordkeeping in the medical office. Their main role is to serve as a point of contact for patients before and after their appointment, recording interactions and tracking files as necessary. Medical Receptionists communicate with outside medical institutions like laboratories and private practices that treat the same patients. They update Doctors about the status of tests or schedule changes. They securely gather patient information and enter it into digital and physical databases for east reference, sending hard copies of patient files to other Doctors and insurers when necessary.
Hvad gør en -NAVN-?
A Medical Receptionist, or Medical Front Desk Clerk, is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.
Ansvar
Et Medical Receptionist bør være i stand til at udføre forskellige pligter og ansvar. Følgende er nogle pligter og ansvarsområder en Medical Receptionist bør kunne udføre:
Greeting patients professionally both in person and on the phone
Quickly answering or properly referring questions and issues
Optimizing provider schedules and patient satisfaction with efficient scheduling
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Nødvendige færdigheder
En konkurrencedygtig Medical Receptionist vil have visse færdigheder og kvalifikationer, herunder:
Communication skills to converse clearly over the telephone and in person
Organization and time management to manage a variety of tasks effectively
Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
Technological skills, such as using word processing and spreadsheet programs to track data
Interpersonal skills to interact positively with patients who may be upset or stressed
Lignende tilbud
Hvis du rekrutterer til stillinger relateret til et Medical Receptionist, se vores jobbeskrivelser for lignende roller:
