While some employers require or prefer previous collection experience, most are willing to provide on-the-job training for this position. In general, Collections Specialist positions do not require extensive job-specific training before being hired for an entry-level position. However, any experience in a customer service position will be helpful.
Hvad gør en -NAVN-?
Collections Specialist , or Billing Collections Specialist, is responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.
Ansvar
Et Collections Specialist bør være i stand til at udføre forskellige pligter og ansvar. Følgende er nogle pligter og ansvarsområder en Collections Specialist bør kunne udføre:
Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.
Nødvendige færdigheder
En konkurrencedygtig Collections Specialist vil have visse færdigheder og kvalifikationer, herunder:
• Good listening skills
• Communication skills
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Negotiating skills
• Patience and stress management
• Problem-solving skills
• Critical thinking skills
Lignende tilbud
Hvis du rekrutterer til stillinger relateret til et Collections Specialist, se vores jobbeskrivelser for lignende roller:
