Service Writers typically work for the automotive services industry in car dealerships or repair shops, but they also commonly work in the industrial or manufacturing industries. Their job is to act as a liaison between customers and service staff and ultimately advocate for customer needs. They may also be responsible for handling customer paperwork and maintaining accurate customer records.
একজন Service Writer কী করে?
A Service Writer, or Automotive Service Writer, is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections and processing customer transactions upon completion of their vehicle repairs.
দায়িত্ব
A Service Writer বিভিন্ন দায়িত্ব ও দায়িত্ব পালন করতে সক্ষম হওয়া উচিত। নিম্নলিখিত কিছু কর্তব্য এবং দায়িত্বগুলি একজন Service Writerকে সম্পাদন করতে সক্ষম হওয়া উচিত:
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company’s products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
প্রয়োজনীয় দক্ষতা
একজন প্রতিযোগিতামূলক Service Writer এর কিছু দক্ষতা এবং যোগ্যতা থাকবে, যার মধ্যে রয়েছে:
High school diploma or equivalent
Excellent customer service skills
Patient disposition and ability to resolve conflicts
Problem-solving and listening skills
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems
অনুরূপ অফার
আপনি যদি একটি Service Writer-এর সাথে সম্পর্কিত পদের জন্য নিয়োগ করেন, অনুরূপ ভূমিকার জন্য আমাদের কাজের বিবরণ দেখুন:
