Service Manager

দূরবর্তী

💎 অন্যান্য

Service Managers typically work for corporations across industries to ensure their department provides excellent customer service to consumers. They work closely with the sales and manufacturing departments to relay information about product defects or customer feedback. Their job is to lead Customer Service Representatives in daily communications with customers over the phone or through a messaging platform. They may also be responsible for training Customer Service Representatives on how to help customers troubleshoot problems or navigate new company products.

একজন Service Manager কী করে?

A Service Manager, or Customer Service Manager, is responsible for overseeing employees and daily operations within the customer service department. Their duties include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.

দায়িত্ব

A Service Manager বিভিন্ন দায়িত্ব ও দায়িত্ব পালন করতে সক্ষম হওয়া উচিত। নিম্নলিখিত কিছু কর্তব্য এবং দায়িত্বগুলি একজন Service Manager কে সম্পাদন করতে সক্ষম হওয়া উচিত:

Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
Delivering prompt, professional solutions for customer inquires
Working to meet immediate goals of customer interaction
Hiring, training and managing customer service staff in best consumer service practices
Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers

প্রয়োজনীয় দক্ষতা

একজন প্রতিযোগিতামূলক Service Manager এর কিছু দক্ষতা এবং যোগ্যতা থাকবে, যার মধ্যে রয়েছে: