Field Service Technicians work in the field, traveling to customer locations to provide service, maintenance and installation. They use their technical skills to troubleshoot issues when they arise to keep the customer’s equipment functioning properly. A Field Service Technician not only ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability.
একজন Field Service Technician কী করে?
A Field Service Technician, or Field Tech, provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs.
দায়িত্ব
A Field Service Technician বিভিন্ন দায়িত্ব ও দায়িত্ব পালন করতে সক্ষম হওয়া উচিত। নিম্নলিখিত কিছু কর্তব্য এবং দায়িত্বগুলি একজন Field Service Technicianকে সম্পাদন করতে সক্ষম হওয়া উচিত:
Installing or upgrading equipment maintained by the company in various field locations
Configuring hardware and software components after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
প্রয়োজনীয় দক্ষতা
একজন প্রতিযোগিতামূলক Field Service Technician এর কিছু দক্ষতা এবং যোগ্যতা থাকবে, যার মধ্যে রয়েছে:
Strong customer service skills
Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
Problem-solving skills to diagnose problems with malfunctioning equipment
Time-management skills to handle appointments efficiently and stay on schedule
Attention to detail to spot issues and complete accurate reports about the repairs
Organizational skills to keep tools and paperwork organized while in the field
অনুরূপ অফার
আপনি যদি একটি Field Service Technician-এর সাথে সম্পর্কিত পদের জন্য নিয়োগ করেন, অনুরূপ ভূমিকার জন্য আমাদের কাজের বিবরণ দেখুন:
