Customer Service Representatives typically work for corporations as part of the customer service department. They help customers order and return products, answer questions about usage and assist consumers with assembling or repairing products by offering advice. By maintaining a professional, positive attitude when talking with customers in person, over the phone or by email, they can deescalate situations, aiding in improved customer retention rates.
একজন Customer Service Representative কী করে?
Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.
দায়িত্ব
A Customer Service Representative বিভিন্ন দায়িত্ব ও দায়িত্ব পালন করতে সক্ষম হওয়া উচিত। নিম্নলিখিত কিছু কর্তব্য এবং দায়িত্বগুলি একজন Customer Service Representative কে সম্পাদন করতে সক্ষম হওয়া উচিত:
Providing introductory information to prospective and new customers
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Troubleshooting common issues with products or services
প্রয়োজনীয় দক্ষতা
একজন প্রতিযোগিতামূলক Customer Service Representative এর কিছু দক্ষতা এবং যোগ্যতা থাকবে, যার মধ্যে রয়েছে:
Interpersonal and customer service skills to ensure positive interactions with customers
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Multitasking and organizational skills to work on multiple issues at one time
Active listening and communication skills to handle patrons who may be upset
Time-management skills to respond to customer emails, calls and web chat messages promptly
Teamwork skills to collaborate with representatives and coworkers in other departments
অনুরূপ অফার
আপনি যদি একটি Customer Service Representative -এর সাথে সম্পর্কিত পদের জন্য নিয়োগ করেন, অনুরূপ ভূমিকার জন্য আমাদের কাজের বিবরণ দেখুন:
