Customer Service Managers typically work for corporations across industries to ensure that customers feel supported. They work closely with other department heads to develop an understanding of their corporation’s products and services to provide better leadership to their employees’ and their effectiveness. Their job is to hire and train new customer service staff members, brainstorm ways to streamline the customer service process and host meetings with their team to answer questions or implement new department policies.
একজন Customer Service Manager কী করে?
A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
দায়িত্ব
A Customer Service Manager বিভিন্ন দায়িত্ব ও দায়িত্ব পালন করতে সক্ষম হওয়া উচিত। নিম্নলিখিত কিছু কর্তব্য এবং দায়িত্বগুলি একজন Customer Service Managerকে সম্পাদন করতে সক্ষম হওয়া উচিত:
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
প্রয়োজনীয় দক্ষতা
একজন প্রতিযোগিতামূলক Customer Service Manager এর কিছু দক্ষতা এবং যোগ্যতা থাকবে, যার মধ্যে রয়েছে:
Leadership skills
Written and verbal communication skills
Problem-solving skills
Negotiation skills
Patience, compassion and empathy
A passion for customer satisfaction
অনুরূপ অফার
আপনি যদি একটি Customer Service Manager-এর সাথে সম্পর্কিত পদের জন্য নিয়োগ করেন, অনুরূপ ভূমিকার জন্য আমাদের কাজের বিবরণ দেখুন:
