Client Services Managers typically work for corporations across a variety of industries, including healthcare, manufacturing, retail and marketing, to ensure a steady stream of clients for their company. They maintain expert knowledge of new products, services or campaigns within the company to provide clients with insightful information that persuades them to renew contracts and make purchases. Their job is to coordinate with the sales, marketing and customer service departments to advocate for client needs and provide valuable information about their buying habits.
একজন Client Services Manager কী করে?
A Client Services Manager, or a Customer Services Manager, is responsible for maintaining professional relationships with clients to support company revenue and outreach. Their duties include contacting existing clients to discuss new products or services, renewing client contracts to guarantee company revenue and researching new leads to onboard clients.
দায়িত্ব
A Client Services Manager বিভিন্ন দায়িত্ব ও দায়িত্ব পালন করতে সক্ষম হওয়া উচিত। নিম্নলিখিত কিছু কর্তব্য এবং দায়িত্বগুলি একজন Client Services Managerকে সম্পাদন করতে সক্ষম হওয়া উচিত:
Provide outstanding customer service to clients
Manage a staff of Client Services Representatives
Enlist support from the marketing team to reach new clients
Create and maintain a client communication platform
Promote cross-departmental communication
প্রয়োজনীয় দক্ষতা
একজন প্রতিযোগিতামূলক Client Services Manager এর কিছু দক্ষতা এবং যোগ্যতা থাকবে, যার মধ্যে রয়েছে:
Strong verbal and written communication skills
Well-versed in sales strategies and prepared to recruit new clients
Organization skills
Excellent management skills
Prioritization and delegation skills
অনুরূপ অফার
আপনি যদি একটি Client Services Manager-এর সাথে সম্পর্কিত পদের জন্য নিয়োগ করেন, অনুরূপ ভূমিকার জন্য আমাদের কাজের বিবরণ দেখুন:
