A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff.
يجب أن يكون Receptionist قادرًا على الوفاء بواجبات ومسؤوليات مختلفة. فيما يلي بعض الواجبات والمسؤوليات التي يجب أن يكون Receptionist قادرًا على تنفيذها:
- Making appointments for all staff or for specific employees, such as executives
- Processing bills and helping clients or customers if they have any questions about their charges
- Organizing files for billing, customer and client records, etc.
- Directing visitors to the correct office
- Responding to all customer inquiries in a polite and timely manner
سيكون لدى Receptionist التنافسي مهارات ومؤهلات معينة، بما في ذلك:
- Verbal and written communication skills to interact clearly with customers, vendors and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
