A Medical Secretary, or Medical Administrative Assistant, is responsible for handling administrative and clerical tasks at a hospital or clinic. Their duties include accepting calls from patients and either answering their questions or directing their call, coordinating appointments for patients based on Doctor availability and processing invoices and payments.
يجب أن يكون Medical Secretary قادرًا على الوفاء بواجبات ومسؤوليات مختلفة. فيما يلي بعض الواجبات والمسؤوليات التي يجب أن يكون Medical Secretary قادرًا على تنفيذها:
- Perform file system and database management
- Take messages and manage a multi-line phone to handle calls
- Process medical insurance claims and patient billing
- Schedule staff meetings
- Handle faxes and mail
- Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails
سيكون لدى Medical Secretary التنافسي مهارات ومؤهلات معينة، بما في ذلك:
- Prior experience as a Medical Secretary or similar administrative role
- Multitasking and organizational skills
- Knowledge of medical coding, medical office procedures, regulations and medical terminology
- Patience and discretion
- Familiarity with the basics of bookkeeping
- Experience working with EHRs, databases and word processing and spreadsheet software