يدعم > Desktop Support Specialist
Desktop Support Specialist
بعيد
Desktop Support Specialists work in the information technology department of a company assisting customers in resolving their software or hardware issues. They typically install new programs to increase the efficiency and satisfaction of customers. Many Desktop Support Specialists answer phone calls or use online chat systems to determine a customer’s technical issue, then they provide guidance for how to resolve the problem.
A Desktop Support Specialist, or Desktop Support Engineer, provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers.
يجب أن يكون Desktop Support Specialist قادرًا على الوفاء بواجبات ومسؤوليات مختلفة. فيما يلي بعض الواجبات والمسؤوليات التي يجب أن يكون Desktop Support Specialist قادرًا على تنفيذها:
- Provide direct service for IT networks as well as customer service to users inside and outside the company
- Maintain a work log of job tickets and maintenance tasks
- Forward daily inspections to prevent or solve system malfunctions
- Stay updated on new developments in, and analyze reviews of, computing technologies
- Supervise the logging of network conditions and requirements
سيكون لدى Desktop Support Specialist التنافسي مهارات ومؤهلات معينة، بما في ذلك:
- Knowledge of computer software, operating systems, hardware and networking
- Experience with software as a service (SaaS) and other software hosting protocols
- Excellent verbal and written communication skills
- Good problem-solving and critical-thinking skills
- Experienced in providing professional and courteous customer service
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