إدارة > Collections Specialist
Collections Specialist
بعيد
Collections Specialists typically work for corporations, insurance companies and credit agencies to collect payments from debtors. They work closely with the sales team and review customer accounts to determine missed or overdue payments. Their job is to call debtors to notify them of missed payments or contact them by mail to issue a statement of the amount owed to the company. They may also be responsible for processing on-time payments from customers and helping them obtain refunds for products or services.
Collections Specialist , or Billing Collections Specialist, is responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.
يجب أن يكون Collections Specialist قادرًا على الوفاء بواجبات ومسؤوليات مختلفة. فيما يلي بعض الواجبات والمسؤوليات التي يجب أن يكون Collections Specialist قادرًا على تنفيذها:
- Monitor the firm’s accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
سيكون لدى Collections Specialist التنافسي مهارات ومؤهلات معينة، بما في ذلك:
- • Good listening skills
• Communication skills
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Negotiating skills
• Patience and stress management
• Problem-solving skills
• Critical thinking skills
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